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Terms of service

Last updated

These terms apply when you order from Kubaba Resto Pvt Ltd (“Kubaba”, “we”) through kubabadubai.com. By placing an order, you agree to them. Our privacy policy explains how we use your data, and our refund policy explains cancellations and refunds.

Ordering

  • You can order for pickup from our branch or, where available, for delivery.
  • Choose “as soon as it’s ready” or a time later the same day. Times are estimates, and busy periods can add a short wait.
  • You need a UAE mobile number. We send your order updates to it on WhatsApp, so please check it carefully.
  • We can only accept orders while the branch is open. The website shows when we open again.

Prices and payment

  • Prices are in UAE dirhams (AED) and include VAT.
  • You pay in full on the website by card, Apple Pay or Google Pay when you place your order. We do not accept cash on delivery.
  • Your bank may ask you to confirm the payment.
  • If a price on the website is clearly wrong, we will contact you before preparing your order, and you can cancel for a full refund.

When your order is confirmed

Your order reaches the kitchen once your payment goes through. The restaurant then accepts or rejects it.

  • If we accept it, we start preparing your food and send you updates on WhatsApp.
  • If we can’t make it, for example because a dish has sold out, we reject it and refund you in full automatically.

Changes and cancellations

You can cancel your order yourself until the restaurant accepts it. After that, the food is being prepared, and any cancellation or change is at the restaurant’s discretion. See the refund policy.

Pickup

Please collect your order at the time shown. Bring your order number. We may hold uncollected food for a limited time only, for food safety.

Delivery

Delivery is carried out by our delivery partner. Please give an accurate address, pin your location and keep your phone on. If the driver can’t reach you or the address is wrong, we may not be able to refund the order.

Allergies and dietary needs

Our dishes are prepared in a kitchen that handles many ingredients, including common allergens. If you have an allergy, call us before ordering so we can tell you what is in a dish. We can’t guarantee any dish is free of a particular allergen.

Messages

We message you on WhatsApp about your order. If you ticked the box at checkout, we also send offers and news, which you can stop at any time.

Using the website

Please don’t misuse the website, place orders you don’t intend to collect or pay for, or try to interfere with how it works. We may refuse orders that look fraudulent.

Our responsibility

We prepare every order with care. If something goes wrong, contact us and we will put it right under our refund policy. Nothing in these terms limits your rights as a consumer under UAE law.

Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to it.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction.

Contact us

Our company details are below.

Company details

Company
Kubaba Resto Pvt Ltd