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Refund policy

Last updated

Every order on kubabadubai.com is paid online before the kitchen starts on it. This page explains when you get your money back.

Automatic full refunds

You get a full refund, with nothing for you to do, when:

  • you cancel before the restaurant accepts your order, or
  • the restaurant rejects your order, for example because a dish has sold out or we are about to close.

After your order is accepted

Once the restaurant accepts your order, we start cooking, so we can’t cancel it automatically. If you need to change or cancel it, call us straight away. Any refund is at the restaurant’s discretion.

Problems with your order

If something is missing, wrong or not up to standard, contact us within 24 hours of collection or delivery. Tell us your order number and what went wrong, and send a photo if you can. We will offer a full or partial refund or a replacement, depending on the problem.

Delivery orders

If your delivery doesn’t arrive, contact us and we will check with our delivery partner. We refund orders that weren’t delivered through no fault of yours. We may not refund an order if the driver couldn’t deliver because the address was wrong or you couldn’t be reached.

How refunds are paid

Refunds go back to the card, Apple Pay or Google Pay account you paid with. We start the refund the same day we approve it. Your bank usually shows it within 5 to 10 working days.

We don’t give refunds in cash or as store credit.

How to ask

Call or email us using the details below, with your order number and the mobile number you ordered with.

Company details

Company
Kubaba Resto Pvt Ltd