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Privacy policy

Last updated

This policy explains what personal data Kubaba collects when you use kubabadubai.com, why we need it, who can see it and what you can ask us to do with it.

Kubaba Resto Pvt Ltd (“Kubaba”, “we”) runs this website and decides how your data is used. Our contact details are at the end of this page.

What we collect

When you order

  • Your name and UAE mobile number.
  • For delivery: your address, directions for the driver and the location you pin on the map.
  • What you ordered: dishes, portions, notes for the kitchen, pickup or delivery time, prices and the order status.
  • Whether you ticked the box to receive offers on WhatsApp, and when you ticked it.

When you pay

Card, Apple Pay and Google Pay payments are handled by our payment provider. Your card number goes directly to them and never reaches our servers. We receive the payment result, the amount, the card brand and the last four digits, so we can match payments to orders and issue refunds.

Automatically

  • Our servers record your IP address and the time of each order request, to limit repeated attempts and protect the site from abuse.
  • Your order is saved in your own browser’s local storage until you check out, so it survives a page refresh. It is not sent to us until you pay.
  • On the checkout page, our payment provider sets cookies to detect fraud.

We do not use advertising cookies or analytics tracking on this website.

Why we use it

  • To make and deliver your order. We need your name, number, order and, for delivery, your address. We use this to prepare your food, hand it over and resolve problems with it.
  • To keep you updated. We send you a tracking link and updates about your order on WhatsApp. These messages are part of the service and are sent to every customer.
  • To take payment and handle refunds.
  • To prevent fraud and abuse, including limiting repeated orders from one device or number.
  • To meet legal duties, such as keeping tax records.
  • To send offers and news, only if you agreed. You can stop these at any time (see “Your choices and rights”).

Who we share it with

We share only what each party needs to do its job:

  • Our payment provider, to take payment, detect fraud and process refunds.
  • Our delivery partner, for delivery orders: your name, number, address, map location and order details.
  • WhatsApp (Meta), to deliver order updates and, if you agreed, offers to your number.
  • Our cloud hosting provider, which runs our website and systems on its global network and stores our data in the European Union.
  • Our technical developer, who builds and supports the service for us and may access data only to fix and support it.
  • Authorities, when the law requires it.

We do not sell your data, and we do not share it with anyone for their own marketing.

Where your data is stored

Our database and backups are kept in data centres in the European Union. Our payment provider and WhatsApp may process some data in other countries under their own safeguards.

How long we keep it

  • Order and payment records: for as long as UAE tax law requires.
  • Your choice about offers: until you change it. We keep a record of your choice so we can show we respected it.
  • Server records of IP addresses: for a short period, then deleted.
  • Backups: up to 30 days, after which they are deleted automatically.

Your choices and rights

You can ask us to:

  • tell you what data we hold about you and give you a copy;
  • correct data that is wrong;
  • delete your data, unless we must keep it by law, for example tax records;
  • stop or limit how we use it;
  • stop sending you offers.

To stop offers, reply as the message explains or contact us. Order updates will still be sent while you have an active order.

To make any other request, email us from the details below and include the mobile number you ordered with. We may ask you to confirm the number before we act. We aim to reply within 30 days.

If you are not satisfied with our reply, you can complain to the UAE Data Office.

How we protect it

  • The website, checkout and our systems use encrypted connections (HTTPS).
  • The database, its backups and stored files are encrypted.
  • Only staff who need customer data can see it. Staff sign in with a password and a code from an authenticator app.
  • Refunds, price changes and staff sign-ins are recorded.
  • We limit repeated requests to stop automated abuse.

No system is completely secure. If a breach puts your data at risk, we will act quickly to contain it and tell affected customers when the law requires.

Children

This website is for adults. Please don’t place an order if you are under 18.

Changes to this policy

When we change this policy, we update the date at the top of this page. If a change affects how we use data you have already given us, we will tell you before it applies.

Contact us

Questions or requests about your data go to the company named below.

Company details

Company
Kubaba Resto Pvt Ltd